March 2018 marks the 15th year anniversary of Emergency Assist 991 in Botswana. The company, formerly known as Netcare 991 launched its Botswana operation in March 2005 with Tumelo Pabalinga, Simon Modisaemang and Netcare 991 South Africa as its founding shareholders. However in 2009 The two local Shareholders i.e. Tumelo Pabalinga & Simon Modisaeman acquired Netcare 911 South Africa’s shareholding thereby creating the first ever100% wholly citizen owned emergency medical assistance company in Botswana which the two shareholders take pride in.
The company started with a staff complement of 10; 5 assistance vehicles, including 2 ambulances and zero client base. Today the company boasts of a staff complement of 70; with 22 assistance vehicles, that include 15 ambulances, and a client base of over 65 000. We now have 6 branches in Botswana.
The Directors attribute their company successes to a team of its dedicated and loyal staff members whom majority have been with the Business for well over 6 years. The Directors are proud and place a lot of value in their wonderful team of EA 991 staff who have remained true to the business through thick and thin.
EA 991’s core services are emergency medical services (both ground and air operation), roadside assistance services, home assistance services and call centre assistance services.
According to Tumelo Pabalinga, as an assistance company, we are a very customer focused company in the sense that our customers come first and we forever strive to deliver beyond our customer expectations.
We came into a monopolised market on the emergency medical services, but over the years we have made our mark within the industry due to our persistent good service and this has seen us capture a sizeable market within the private and government business sector.
One of the company’s milestones was opening Emergency Assit 991 Namibia in 2010 for the emergency medical service operation and to date the company employs a total of 12 Namibian staff members.
The Directors consider EA 991 as work in progress as it has not reached its full potential both locally and internationally. It is their intention to gradually increase their footprint in Botswana as well as within the Southern Africa region because their ultimate goal is to create a very strong brand that will compete regionally with other big international players within the space