A car rental company based in Gaborone, Hertz Rent-a-Car Botswana, has vowed to raise the bar in the industry with better services.The company operates as an international franchisee of the global Hertz Corporation throughout southern Africa.
“In line with delivering our ethos of ensuring complete customer satisfaction, Hertz Rent a Car strives to meet - and exceed - the expectations of our clients by providing world-class service and support excellence,” said Hertz country manager, Marcus Tjezuva recently at the grand opening of the company’s prestigious new offices in Peelo Place just opposite the new Hilton Hotel at the CBD.
He said their single-minded focus is the quality and performance of the products and services that, “we provide to our customers and other stakeholders; and underpinned by the experience gained by our brand over the past 100 years.”
According to him these are all key elements that make it possible for Hertz to rent cars better than anyone else.
Speaking at the same event, Wils Raubenheimer, Chief Executive Officer of Hertz in Southern Africa highlighted the challenges faced by car rental and what the industry needs to do to remain relevant.
“The reality is that input costs are not coming down while rate increases are not keeping pace with the escalation in costs,” he said, adding that the future of car rental is through new innovation technologies such as the introduction of their Vehicle Events App as well as staying abreast of the ever-changing demands and preferences of customers.
“Digital and mobile technologies have put the customer in control and are the biggest drivers of opportunities in the car rental space.
It’s our belief that for as long as individuals want to be independent and self-drive, there will always be demand for our products and services,” said Raubenheimer.
Hertz Botswana started operations in 2015 following the company’s purchase of Select Car Hire’s operations.
The company operates five branches in the country, notably at the main airports of Sir Seretse Khama International, Maun, Francistown and Kasane.