Barclays Bank Botswana last week unveiled the refresher digital app to allow their customers convenience to bank with them from anywhere at their own time.
According to Barclays Retail Director, Brighton Banda, the Barclays Mobile Banking App is expected to ease their customer’s lives in terms of digital banking. He said the mobile app was first launched in 2012 and has been upgraded to offer customers a better banking experience. “In 2017, we decided that our App needed a facelift to be competitive with similar offerings in the market and in March 2018, we are able to avail the re-fresher App to our customers and we have seen a positive response by the number of the daily app uploads,” explained Banda. He said the business has identified Digital Banking as a critical element that is needed to drive their strategy now and in the future. “Our commitment towards this strategic pillar is underpinned by our current heavy investment towards maintaining, upgrading and developing our digital platforms,” said Banda.
The refreshed App now has a new look and feel, includes airtime purchase, M-Wallet to Myzaka and Orange Money. This means that through the App one is able to transfer their money from the bank account to My Zaka and Orange Money.
Banda said the airtime purchase functionality has the ability to pick a number from the contact list on the phone rather than inputting the number in the traditional manner. Head of Marketing and Corporate Relations-Barclays, Duduetsang Molloy reiterated that, as customers spend so much time online, on their phones, on the Internet, they are forcing banks to be innovative and provide platforms for them to bank wherever they are. “Barclays Bank Botswana embarked on a digital journey nine years back and today provides convenient banking across almost all its digital platforms being; mobile, internet and through the vast ATM network of 113 i-ATMS,” said Molloy.